This Credit Privacy Statement explains how British American Tobacco Australia Limited (BATA) and its related entities within Australia deal with certain types of credit-related personal information (Credit Information) which is regulated by Australian privacy law. This Credit Privacy Statement details the types of Credit Information we collect, how we may use that information and who we allow to access it.
In addition to this Credit Privacy Statement, we will on occasion provide specific notifications about how we use particular credit information that we collect.
This Credit Privacy Statement is to be read in conjunction with our Privacy Statement which is available at www.bata.com.au/privacy.
If an individual, partnership, body corporate or company of which an individual is a director, applies to us for a commercial trading account (Credit Terms) in connection with the supply of goods under our Trading Terms, Terms of Trade and Conditions of Sale (or an individual applies to us to provide a guarantee for a credit terms), we may obtain a credit report about the individual from a credit reporting body when the Australian privacy law permits us to do so.
We may also obtain a credit report about an individual from a credit reporting body when the Australian privacy law permits us to do so, if an individual, or company of which an individual is director, has been provided with Credit Terms, or has provided a guarantee for Credit Terms.
When we request a credit report from a credit reporting body, we will provide information to the credit reporting body that identifies the individual, and we may give information about the Credit Terms, including the type and amount of credit.
The types of Credit Information that we may collect about an individual includes:
We may collect Credit Information about an individual in a number of ways including directly from the individual and from other sources by using written forms, through contact over the telephone, mobile or other messaging technology, via the internet, in person, internally, through the use of individuals’ Credit Terms, for example, an individual’s payment performance on Credit Terms, and from credit reporting bodies.
An individual need not provide us with Credit Information if we request it from them, but it may affect our ability to provide them with products, services or further information they have requested.
We, or service providers on our behalf, may hold Credit Information about individuals in electronic form, digital records, telephone recordings or in paper files.
We may collect, hold, use and disclose an individual’s Credit Information as reasonably necessary for our business purposes and as permitted by law. Our purposes may include:
We may also collect or disclose Credit Information about an individual from or to any entity where that collection or disclosure is required or authorised by law.
We may disclose an individual’s Credit Information:
We may also use or disclose credit information for any other purposes disclosed at or around the time of collection.
BATA is part of the British American Tobacco Group, which is a global organisation. For the purposes explained in this Credit Privacy Statement, an individual’s Credit Information may be disclosed to our related entities (including service providers operating on their behalf) and/or other third parties in countries which do not have the same level of privacy laws as Australia. We will only disclose an individual’s Credit Information overseas in accordance with the applicable privacy laws.
Disclose may take place in countries in which the British American Tobacco Group has business operations including those countries listed on our global website at www.bat.com/countries in addition to India and the United States of America. From time to time we may need to disclose an individual’s Credit Information to parties in countries other than these. This will be on an ad hoc or case by case basis and for the purposes for which we collected your Credit Information.
We take reasonable steps to protect Credit Information from misuse, loss, unauthorised access, modification or disclosure. Credit information is stored securely whether in an electronic or physical form. For example, only our staff who need access to Credit Information are permitted access to it. Credit Information is stored in secured premises or in electronic databases requiring logins and passwords.
An individual can request access at any time to Credit Information that we hold about them. We will process their request within a reasonable time. There is no fee for an individual requesting access to their Credit Information, however, we may charge them the reasonable cost of processing their request. An individual may ask us at any time to correct Credit Information held by us about them, which they believe is incorrect or out of date.
We try to ensure that all Credit Information we hold about an individual, which we collect, use or disclose is accurate, complete, up to date and relevant. An individual must promptly notify us if there are any changes to their Credit Information.
If an individual is concerned that we have not complied with our obligations that apply to dealing with Credit Information under Australian privacy laws, they may bring a complaint through our internal complaints process by contacting us at the details set out in section 10 below. Complaints will be taken seriously and will be assessed by the Privacy Officer with the aim of resolving any issue in a timely and efficient manner. We will need the individual to cooperate with us during this process and provide us with relevant information we may require.
We expect our internal procedures will deal fairly and promptly with complaints. However, if an individual remains dissatisfied, they may also make a formal complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au) which is the regulator responsible for privacy in Australia.
If you have any questions or concerns about our Credit Privacy Statement or practices, please contact:
Mr Richard Bell
British American Tobacco Australia Limited
166 William Street
Woolloomooloo NSW 2011
Locked Bag 6000
Potts Point NSW 1335
Telephone: +61 2 9370 1500