Conditions of use


This website is operated by BAT Australia Ltd. Please read these terms and conditions of use ("conditions of use") carefully. By accessing this website, you agree to be bound by them. If you do not agree to be bound by these conditions of, use you should not access or view this website.

To make these conditions of use easier to read, we use a few definitions. The terms “BATA”, “we”, “us” and “our” are used to refer to BAT Australia Ltd.

The terms “British American Tobacco”, “the Group” and “The British American Tobacco Group” are used to refer to British American Tobacco p.l.c. and the group of companies constituting its direct and indirect subsidiaries worldwide, including BAT Australia Ltd.

These conditions of use contain six sections, including this introduction. Other sections below provide our privacy policy, our cookie policy, information about the external links that appear on this website, general provisions and company information.  These conditions of use are accessible from every page of this website.

Any enquiries or complaints which you have in relation to this website should be made either by using the Contact us facility or be addressed to the Corporate and Regulatory Affairs Department of BAT Australia Ltd. at Locked Bag 20, Royal Exchange, NSW 1225

Privacy Policy

We respect your privacy. We are committed to safeguarding the privacy of our website visitors. To read about our privacy practices, the way your information is collected online, how that information is used and how we share, transfer and protect that information, please visit our Privacy Statement

Cookie Policy

'Cookies' are small data files that are sent to your browser from a web server and stored on your device's hard drive.  References in these conditions of use to ‘cookies’ also include other means of automatically accessing or storing information on your device. 

We may use web beacons, which are transparent image files on web pages and are used to monitor your journey around British American Tobacco Group websites.

Otherwise, we do not ourselves use cookies on this website.

For more information about cookies, including how to set your internet browser to reject cookies, please visit .

Links to external websites

This website may include links to external websites which are subject to their own terms and conditions and privacy policies. We are not responsible for the content of these external websites and we recommend that you familiarise yourself with the terms and conditions of such sites before you submit any information about yourself. These links are provided solely for convenience to you. No endorsement of any party, products or services is expressed or implied and accordingly BATA cannot accept any liability for the accuracy of, or otherwise in relation to, any content or the security of any activity carried out on such other websites. You acknowledge and agree that we are not responsible or liable, directly or indirectly, for any damage, loss or cost caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on such linked websites. Your use of such websites is at your sole risk.

If you choose to access external websites using links provided on this website, these websites may set a cookie. British American Tobacco does not have any control over the use of such cookies and you should refer to the terms and conditions of use and cookie policy of the particular third party website for further information.

General provisions

  1. This website is provided to you free of charge, without any warranties or guarantees unless specifically stated. The information contained in this website is intended for general information purposes only.
  2. Except as expressly provided for on this website, BATA is not responsible for the content or use of any web pages or any messages sent or received by you.
  3. All copyright, trade marks, and other intellectual property rights used as part of this website are vested in BATA and / or its licensors. You acquire no rights in the website other than the limited right to use the website in accordance with these conditions of use. You may not offer for sale or sell or distribute over any medium, any part of this website or its content. However, you are permitted to print out or download information and content from this website for your own personal, non-commercial use only. Other than as stated in these conditions of use, you may not make any part of the website available as part of another website, whether by scraping, crawling, hyperlink framing on the Internet or otherwise unless you have been authorised to do so in writing by BATA.
  4. You shall not use this website for any illegal purposes and in particular agree that you shall not send, use, copy, post or allow any posting which is defamatory or obscene or which is abusive, indecent or in breach of the privacy of any person. You agree not to send any unsolicited promotional or advertising material, spam or similar materials or any volume messages which may interfere with the operation of this website or with the enjoyment of this website by other visitors.
  5. BATA reserves the right at any time and without notice to enhance, modify, alter, suspend or permanently discontinue all or any part of this website and to restrict or prohibit access to it.
  6. You agree to indemnify BATA against any costs, claims, losses and damages (including legal fees) incurred by or awarded against BATA as a result of your misuse of this website or your breach of these conditions of use.
  7. If you are in breach of these conditions of use BATA may suspend or block your access to this website and refuse to provide you with any further access to it.
  8. BAT Australia Ltd publishes this website “as is” and “as available” without any warranty of any kind, express or implied, as to the operation of the website, the accuracy of the information or the products or services referred to on the website (in so far as such warranties may be excluded under any relevant law). except in the case of personal injury or death caused by its negligence or for fraud, to the extent permitted by law, neither BATA nor any other company in the British American Tobacco group shall be liable for any losses or damage whether in contract, tort (including negligence) or otherwise and whether direct or indirect (including, without limitation direct or indirect loss of profits), consequential, incidental or special that may result from access or use of this website, howsoever arising. your sole remedy is to discontinue using this website.
  9. If any part of these conditions of use is found to be unenforceable as a matter of law, all other parts of these conditions of use shall not be affected.
  10. These conditions of use govern our relationship with you and represent our entire agreement with you.
  11. The conditions of use and the content of this website are governed by the laws of New South Wales, Australia whose courts shall have exclusive jurisdiction.

Company information

BAT Australia Ltd
ACN 000 151 100      ABN 96 000 151 100

Level 25, 210 George Street, Sydney NSW 2000
Postal address: Locked Bag 20, Royal Exchange, NSW 1225.

Telephone: +61 2 9370 1500
Australian Consumer Response Centre: 1800 656 070

Please send legal notices to Office of the General Counsel, BAT Australia Ltd. of Locked Bag 20, Royal Exchange, NSW 1225.

Please send all other correspondence in relation to this website (including any enquiries or complaints) to the Corporate and Regulatory Affairs Department of BAT Australia Ltd of Locked Bag 20, Royal Exchange, NSW 1225.